You must read and agree to all terms and conditions in this document before completing an Enquiry.
Information about us
FAO: Motorscan. Contact for more information
Vehicle data checks are powered by Total Car Check Ltd. Outstanding Finance Check is powered by Experian.
This application (https://motorscan.co.uk) is owned and operated by Motorscan. Some information supplied via this application is obtained from third parties. Use of this application by a user, hereafter referred to as "You", (and "Your" shall be construed accordingly) is subject to the terms and conditions set out below ('Application Terms'). Every time You use this application You must re-read and accept these Application Terms and by performing a data check using this application, You agree to be legally bound by them. If You do not agree to be bound by these Application Terms, You should not carry out any activity on this application.
In using this application you agree not to gather, extract, reproduce and/or display any vehicle data on or from this application by the use of spiders or other 'screen scraping' software or system used to extract data automatically unless otherwise agreed in writing.
Intellectual Property Rights
The trade marks, brand names, product names, titles and copyrights used in this application, together with the underlying software code (together, the "IP Rights") are owned by or licensed to Motorscan. All IP Rights used in this application are trade marks, brand names, product names or copyrights of their respective proprietors. No permission is given by such proprietors in respect of the use of any of them by You and such use may constitute an infringement of the proprietor's rights.
In consideration of Motorscan agreeing to permit you to access this application, you agree that you will not screen-scrape, copy, reproduce, redistribute, download, republish, transmit, display, adapt, alter, create derivative works from or otherwise extract or re-utilise any material appearing on this application except where specific facilities are provided for this purpose. You agree that you will not attempt to alter the functionality, behaviour, inputs, outputs or processes involved in completing an Enquiry (defined below). Any unauthorised use may be unlawful.
Mainland Great Britain only
This application is available for use by residents of mainland Great Britain only (excluding, for the avoidance of doubt, the Republic of Ireland and Northern Ireland). If You are not a resident of mainland Great Britain, You should not use this application. In listing Your place of residence and delivery address in our order form, You are representing to us that You are a resident of mainland Great Britain. This is a representation on which we rely prior to accepting Your offer to purchase our advertised services and we will not be bound to deliver any of our services to You anywhere outside mainland Great Britain.
Prices stated on this site include VAT unless otherwise noted.
Your use of this application, and the operation of this application and these Application Terms shall be governed by and construed in accordance with the laws of England and You agree to submit to the jurisdiction of the English courts in connection with any dispute between You and Motorscan.
These are the terms and conditions (the "Conditions") upon which Total Car Check Ltd ("we" or "us") provide the service, which is available to customer's ("you") undertaking an Enquiry.
We use the following key expressions in our Terms:
By submitting a request to us through the Application, you are making a legal offer to enter into a Contract with us for the provision of Information subject to these Terms, which we are free to accept or decline at our discretion. If we decline to accept your offer, we will either not process your payment or will refund any payment already made.
A Contract will only come into existence between you and us when we provide you the Information in response to your Enquiry.
We consider these Terms to set out the whole agreement between you and us for the supply of Information in response to your Enquiry.
These Terms only apply to our contracts with consumers, by entering into a Contract with us, you warrant that you are a consumer, dealing in person, and that you are not a motor trader or motor dealer.
Information obtained via the Application is strictly for Your use only and is not to be relied upon or otherwise used by any third party. No such change will have retrospective effect. No data check performed using the Application gives any statement regarding the roadworthiness or general condition of any vehicle checked, nor will the check necessarily identify the use of a false vehicle registration mark or the fact that a vehicle has been "ringed". Once You have instructed us to carry out a data check on Your behalf we may deny use of this Service to You if we believe that You are in breach of any of the Contract terms. These Contract terms, contain the whole terms of the contract between us and You and no other written or oral statement is incorporated in such contract.
By submitting a request to us through the Application The Customer shall indemnify DVLA from any claim by any party for loss or damage however caused.
When submitting your request at the Application, it is your responsibility to complete the request screens at the Application fully and correctly. Failure to complete the information accurately may affect our ability to provide a prompt response.
We will provide the Information in response to your Enquiry following receipt of payment from you by displaying the results on screen.
The Information we provide to you is for your own personal use.
You must not sell, supply or otherwise disclose the Information to any third party, but you may supply free of charge a printed copy of the Certificate of Vehicle History to any potential purchaser or the seller of the vehicle to which the Information relates in the course of negotiating the purchase or sale of the vehicle. You agree not to change or delete any of the Information that we have provided.
If you know or suspect that the Information we provide as part of this Service is incorrect or incomplete, you are responsible for notifying us of this by contacting us.
You are responsible for paying the charges set out on the Application for the relevant Service that you require.
You are responsible for checking that you have selected the appropriate add-ons of The Service, before clicking the "Buy Now" button (or equivalent) to purchase.
We will not provide the Information until the payment has been processed.
Where available, Multi-check vouchers are valid for a period specified from the date of purchase. After this time they cannot be redeemed nor refunded.
Due to the nature of the service, and the fact that your Enquiry results are delivered to you immediately, we are unable to accept any cancellation from you once you have submitted payment to us. By accepting these Terms and purchasing the Enquiry from us, you are confirming that, due to the nature of the service, you acknowledge that you are waiving your right to a cancellation period and you are expressly requesting that we begin the service within the cancellation period which means that you will lose your right to cancel the Contract.6.2
If you have purchased a Multi-Check voucher you have 14 days from the date of purchase to request a refund. Refunds will only be issued if all vouchers have remained unredeemed.6.3
Expired Multi-Check vouchers cannot be refunded.
We obtain and hold vehicle and associated data from many sources. This data is used to protect both those making searches and the owners of vehicles on our third party registers.
For that reason, you agree and consent to us disclosing relevant information about you (including your name, address and details of your usage on the Application) to any person to whom we consider that it would be expedient to do so, for the sole purposes of preventing, detecting or discouraging crime, for the apprehension or prosecution of offenders, or for the recovery of stolen vehicles or other property.
Without limiting the foregoing, you expressly agree and consent to us disclosing any such information about you to the police or other law enforcement authorities.
The information we supply includes data supplied to us from a number of third party sources. We do not warrant that the Information is true, correct or complete and subject to the provisions of 8.2 below we shall not be liable in any circumstances for any loss or damage arising from any inaccuracies, faults or omissions in the Information, unless otherwise stated.
We do not limit or exclude our liability for:
Except as expressly provided in the Contract, all other conditions, terms and warranties, express or implied by statute or otherwise are excluded to the fullest extent permitted by law.
Each provision of this Condition 8 is to be construed as a separate limitation applying and surviving even if for any reason one or the other of the said provisions is held inapplicable or unreasonable in any circumstances, and shall remain in force notwithstanding the performance of the Contract.
Outstanding Finance Data is provided by Experian Ltd. Experian Ltd is authorised and regulated by the Financial Conduct Authority. Experian Ltd is registered in England and Wales under company registration number 653331. Registered office address: The Sir John Peace Building, Experian Way, NG2 Business Park, Nottingham, NG80 1ZZ.
By performing a vehicle Enquiry that includes an outstanding finance check, you are agreeing to the supply of this data by Experian Ltd.
In some cases, further investigation is required to ascertain if a vehicle is subject to outstanding finance. In these cases you agree to cooperate with customer support representatives in order to be able gain a resolution.
Total Car Check are not responsible for the accuracy or quality of any outstanding finance information supplied, if you have any issues with the supplied data you must contact Total Car Check support in order to get your issues resolved.
You may not transfer, assign or in any way make over to any third party the benefit of the Contract or any part of it.
Neither you nor we shall be liable to the other for any delay in or failure to perform any of our respective obligations under the Contract due to any cause beyond your or our reasonable control.
You confirm that by offering to enter into a Contract with us, you have not relied on any representation from us, except those stated in these Terms. Nothing contained in these Terms will affect any of your statutory rights relating to the Services which we supply to you as a consumer.
If any term of the Contract is deemed to be unlawful, void or unenforceable in whole or in part, that term will be separated from the Terms, and will not affect the enforceability or validity of the other terms of the Contract.
No waiver by us will be construed as waiving any claims or rights in respect of a breach of the terms of our Contract with you.
If You are affiliated in anyway, either as an employee or associate, with an organisation that provides vehicle provenance checks, you are prohibited from performing an Enquiry. You will not be liable for a refund.
This Contract is subject to English law, and the courts of England and Wales have exclusive jurisdiction in relation to the Contract.
References to "we", "us" and "our" in these Terms and Conditions are to Experian Limited (Company Number 653331).
References to "you" or "your" in these Terms and Conditions are to you as a user of the Finance Check Service.
"TCC" means Total Car Check Limited, registered company number 07043189, registered office address 7 KD Tower, Cotterells, Hemel Hempstead, Hertfordshire.
"TCC Vehicle History Check" means the vehicle information service provided by TCC on the Application, which includes the option to purchase the Finance Check Service;
"Finance Check Service" means our outstanding vehicle finance check service to provide consumers with information on whether a vehicle has a current financial agreement registered against it, which forms one element of the TCC Vehicle History Check. The Finance Check Service automatically includes the data guarantee described in clause 8.
"Our Material" means content, data, and materials (including but not limited to information, reports, reviews, comment and opinion) delivered to you as part of the Finance Check Service (whether on a computer screen, in email or paper format) including application design, text and graphics, and their selection and arrangement, and all software compilations, underlying source code and software and applets.
"Terms and Conditions" means the terms and conditions set out here in Part B.
"Your Data" means information and data you have provided to us or TCC in connection with the Finance Check Service, which may from time to time include Personal Data as defined by the Data Protection Act 1998 (as amended).
2. About us
2.1 We are Experian Limited, a company registered in England and Wales at Companies House with company number 00653331. Our registered office is at The Sir John Peace Building, Experian Way, NG2 Business Park, Nottingham NG80 1ZZ, United Kingdom. Our VAT registration number is GB 887 1335 93.
2.2 We are members of the Experian group of companies - for further information see www.experiangroup.com.
3. Important information about these Terms and Conditions
3.1 These Terms and Conditions relate to your use of the Finance Check Service.
3.2 We intend to rely on these Terms and Conditions and it is our intention that you will be legally bound by them when you use the Finance Check Service. For your own benefit and protection you should read these Terms and Conditions carefully before using the Finance Check Service. IN PARTICULAR YOUR ATTENTION IS DRAWN TO THE SECTIONS ON "OUR LIABILITY TO YOU" (Clause 7) AND OUR "WARRANTIES AND DISCLAIMERS" (Clause 6). If you do not understand any point or wish to make a complaint you should contact TCC (using the contact details on the Application) in the first instance, who will put you through to the relevant team at Experian who will deal with your complaint.
3.3 We advise you to print these Terms and Conditions and keep a copy for your future reference.
3.4 You may have other consumer rights granted by law and these Terms and Conditions do not affect such rights.
4. Our Services
4.1 When you request a Finance Check Service a binding legal contract is formed between us and you when we provide the Finance Check Service search information.
4.2 The Finance Check Service is provided only for your personal non-commercial use. Resale of the Finance Check Service is not permitted. No other person has permission to use or rely on any information provided to you by a Finance Check Service search.
4.3 In order to conduct a Finance Check Service search, the vehicle against which you wish to search must be registered in the United Kingdom (including Northern Ireland). For the avoidance of doubt, this does not include vehicles registered in the Jersey, Guernsey or the Isle of Man.
4.4 The Finance Check Service only provides information as to whether a vehicle has a current financial agreement registered against it. It does not provide information on (a) the physical condition of any vehicle, (b) the roadworthiness or safety of any vehicle, (c) whether the vehicle has been "written off", (d) whether any vehicle is a "clone" bearing a false vehicle registration mark and vehicle identification number, or (e) whether any vehicle was originally purchased and/or imported from another European Union country other than the UK. You will need to make your own investigations if you require information on any of these aspects of any vehicle(s) you own or intend to purchase.
5. Use of Our Material
5.1 You are permitted to access and make personal non-commercial use of Our Material for lawful purposes only and in a manner that does not infringe our intellectual property rights or those of third parties. Any access or use other than that which is personal non-commercial must be expressly agreed by us in writing and in advance.
5.2 You are responsible for ensuring that Your Data submitted to the Application is true and accurate and free from viruses and other harmful code.
5.3 All information delivered to you in the course of the Services and all intellectual property rights, including copyright, in Our Material belong to us or our licensors.
5.4 None of Our Material may be reproduced or redistributed without our prior written permission, except that you may download or print a single copy for your own personal non-commercial use.
5.5 Product names, trade marks or service names or marks or company names mentioned on the Application and in connection with the Services are the trademarks, service marks, or business names of their respective owners. The word "EXPERIAN" and certain other words and graphical devices in respect of particular Services are trade marks of Experian Limited and/or its associated companies and may be registered in the EU, USA and other countries.
6. Warranties and Disclaimers
6.1 We will endeavour to provide the Finance Check Service with reasonable care and skill and to ensure that the Finance Check Service is substantially as described on the Application and in these Terms and Conditions.
6.2 We do not own or operate the Application through which the Finance Check Service are provided so we make no guarantee whatsoever as to the availability or functionality of the Application or of the Finance Check Service to the extent affected by the availability or functionality of the Application.
6.3 We take steps to ensure that Our Material is free from computer viruses and other harmful computer programs. However, we cannot guarantee this due to the nature of the Internet. You are advised to use appropriate firewall and anti-virus software to protect your computer and data.
6.4 We use reasonable skill and care in the sourcing and supply of the information which is made available to you on or in connection with the Finance Check Service. However, in the case of information we obtain from third party sources (including the details supplied by you), we cannot guarantee that any of that information is correct, accurate, complete, error free or up-to-date. However, the Finance Check Service does provide you with a data guarantee in respect of certain financial losses, the terms of which are set out in Clause 8 below.
6.5 Nothing provided by us on or in connection with the Finance Check Service is, or shall be deemed to constitute financial, legal or other advice. The information we provide is not intended to be relied on by you in making (or refraining from making) any specific decision or to replace independent professional advice. Any and all information provided by us on or in connection the Application is for general information purposes only.
6.6 Except for the commitments we expressly make in these Terms and Conditions and any additional commitments arising out of your consumer rights granted by law, we do not make any other commitments or warranties about the Application or the Finance Check Service.
7. Our liability to you
7.1 For further information about your legal rights and how they may be affected by these Terms and Conditions including this section on our liability to you, we advise you to contact your local trading standards office or Citizens Advice Bureau. Nothing in these Terms and Conditions will affect these legal rights.
7.2 If we fail to comply with these Terms and Conditions, we are responsible for loss or damage that you suffer that is a foreseeable result or consequence of our breach of these Terms and Conditions or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into these Terms and Conditions.
7.3 Except as otherwise stated in clause 7.4, apart from any entitlement you may have to compensation under the data guarantee in accordance with Clause 8, our aggregate liability to you arising out of or in connection with the TCC Finance Check Service provided on or in connection with the Application shall not exceed £100. SEE CLAUSE 8 FOR FURTHER INFORMATION ON THE DATA GUARANTEE.
7.4 Nothing in these Terms and Conditions excludes or limits our liability to you in any way in respect of:
(a) death or personal injury caused by our negligence, or the negligence of our employees, agents of subcontractors;
(b) our fraud or fraudulent misrepresentation;
(c) any terms implied under the Supply of Goods and Services Act 1982; or
(d) any other matter which it would be illegal for us to exclude or limit or to attempt to exclude or limit our liability.
7.5 Except as set out in clause 7.4, we will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms and Conditions that is caused by an event outside of our reasonable control.
7.6 We are not responsible for the following:
(a) for any damage caused to any hardware or software used to access, use or download the Finance Check Services, unless we have been negligent;
(b) for losses you suffer under any contract you have with a third party through which your access to the Finance Check Services and/ or any Application is arranged or paid for.
(c) for your use or the operation of the Application itself, and this shall remain the responsibility of TCC.
7.7 We only supply the Finance Check Services for domestic and private use. You agree not to use the Finance Check Services for any commercial, business or re-sale purpose, and we have no liability to you for any business losses or other indirect losses which happen as a side effect of the main loss or damage that you may incur, including, without limitation:
(a) lost business data;
(b) lost profits or contracts;
(c) lost earnings, income or revenue;
(d) business interruption or reduction in the value of an asset;
(e) loss of anticipated savings.
7.8 If any problems arise with your use of the Finance Check Services, or you wish to make a complaint about the Finance Check Service please contact TCC in the first instance as soon as possible using the contact details on the Application.
8. Data Guarantee
Please make sure that you have read and understood the terms and conditions relating to the Data Guarantee. In order to benefit from the protection of the Data Guarantee, you must take certain steps before purchasing the vehicle and the Data Guarantee is subject to conditions and exclusions.
8.1 Your Duty of Disclosure
The Data Guarantee provided to you is based on the information you provided to us. You must ensure that any information you provide us is complete and accurate, and that you disclose any facts that may influence our decision to accept and pay a valid claim should a claim arise. Failure to disclose important information relevant to your claim may invalidate your Data Guarantee and could result in the claim not being paid.
8.2 Scope of Data Guarantee
For the avoidance of doubt, the Data Guarantee only provides cover in relation to the Finance Check Service. Other elements of the TCC Vehicle History Check Service provide you with a guarantee from TCC, as set out in Part A of these Terms and Conditions. In addition, you will need to make your own arrangements to assess the condition of the vehicle and ensure that it is safe and legal for you to drive any vehicle you purchase.
The losses against which you will be protected by the Data Guarantee (the "Losses") are certain financial losses which are set out below.
8.3 Protection provided by the Data Guarantee
The "Losses" which the Data Guarantee provides coverage against are certain financial losses arising from issues in the information provided to you in the Finance Check Service as set out below:
Issue with Information
Description of Loss
Limit of Protection
Missing or incomplete financial information in respect of the vehicle
If you fail to obtain good title to the vehicle as a result of missing or incomplete financial data you are protected against losses up to the market value of the vehicle at the time you make the claim under the Data Guarantee. We will make payments to the lender of any outstanding finance on the vehicle (up to the Limit of Protection) in order that you can obtain good title to the vehicle.
The limit of protection set out above is the maximum amount that we will pay you in the event of a successful claim under the Data Guarantee.
The market value referred to above is determined with reference to the retail value of the vehicle published in Glass's Guide (published by Glass's Information Services Limited) adjusted for the mileage of the vehicle.
8.4 Conditions of the Data Guarantee
You must carry out the following checks before you purchase the vehicle:
In order to successfully make a claim under the Data Guarantee, you must have carried out all of the above checks and acted as a reasonably prudent purchaser. This means that where you have good reason to suspect the vehicle is not genuine or that you have been given incorrect information by the seller, you must take precautions to avoid Losses when purchasing the vehicle by:
For the avoidance of doubt, you are expected to take into account the information provided in the TCC Vehicle History Check (including the Finance Check Service) in acting as a reasonably prudent purchaser.
In order to make a successful claim under the Data Guarantee, the following conditions must be met:
8.5 Exclusions from the Data Guarantee
The Data Guarantee will not provide protection against Losses in the following circumstances or for the following losses or expenses:
8.6 Duration of Protection Provided by the Data Guarantee
The Data Guarantee will provide protection against the Losses for up to 2 years following the date of the Finance Check Service.
8.7 Making a Claim
If you wish to make a claim, you need to contact TCC in the first instance using the contact details on the Application.
9. Price and Payment
9.1 The price of the Finance Check is included within the amount you pay for the TCC Vehicle History Check. No additional payment is due to us.
10.1 If you wish to cancel an order you have placed for a TCC Vehicle History Check (including the Finance Check Service element of the service) please refer to the section headed "Your right to cancel" in Part A of these Terms and Conditions.
11. Changes to these Terms and Conditions
11.1 Sometimes, because of changes to the Finance Check Service, changes in the law or our arrangements with third parties, we may have to make changes to these Terms and Conditions. You can tell when changes have been made by checking the version and date on which they were last modified indicated at the end of Part B of these Terms and Conditions.
11.2 We will not notify you individually of any changes in these Terms and Conditions. It is therefore important that you check these Terms and Conditions regularly and in particular on each occasion when you request the Finance Check Service.
12. Other important information
12.1 These Terms and Conditions are a contract between you and us and form the entire agreement between us. No-one except us and you has any right to enforce these Terms and Conditions by virtue of the Contracts (Rights of Third Parties) Act 1999.
12.2 You may not transfer any or all of the rights granted to you under these Terms and Conditions to any other person.
12.3 We may in our discretion discontinue or modify the Finance Check Service at any time. We will try to ensure that any such discontinuation or modification does not materially adversely affect the nature of the Finance Check Service provided to you.
12.4 All communications between us will be conducted in the English language.
12.5 Any notices we send to you will be sent to the most recent e-mail address or postal address provided to us by you or on your behalf by a third party.
12.6 English law applies to these Terms and Conditions. If any disputes arise between you and us in relation to these Terms and Conditions and you want to take court proceedings, you must do so in the English courts unless you reside in Scotland, Wales or Northern Ireland, in which case you may do so in the courts of the country in which you reside.
Document Reference: 1.7